Frequently Asked Questions
Everything you need to know about your order and our products.
Is your packaging discreet?
Yes. We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with no mention of the contents or our store name on the exterior label.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on used items for hygiene reasons. However, if your product arrives damaged or defective, please contact us within 30 days for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure encrypted payment gateways to ensure your financial information is protected.
Are your products body-safe?
Absolutely. We only stock products made from high-quality, medical-grade silicone, phthalate-free plastics, and other body-safe materials that meet industry safety standards.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.