Returns & Exchanges
Due to the intimate nature of our products, we offer a 30-day return policy on items that remain in their original, unopened packaging to ensure the highest standards of hygiene and safety. Please note that for health reasons, used or opened personal wellness devices cannot be returned for a refund.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation of the reason for your return.
Verification and Approval
Our team will review your request to ensure the item is eligible for return and provide you with a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the unopened product in its original box and use a discrete outer shipping carton to protect your privacy and the item's integrity during transit.
Ship and Receive Refund
Send the package to our processing center using a tracked shipping method; once inspected, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing